Right of withdrawal

Information on exercising the right of withdrawal
1. If a consumer (natural person) purchases goods/services through the website, such mutual agreement shall be deemed to be a Distance Contract and shall be subject to the laws of the Republic of Latvia governing distance contracts, including but not limited to the "Consumer Rights Protection Law" of the Republic of Latvia, the Regulations of Cabinet of Ministers "Regulations on Distance Contract", etc., concluded between the Buyer and JSC Brivais Vilnis ("Seller") for the purchase of goods ("Goods") in the online shop at https://e-brivaisvilnis.lv/.
2. The right of withdrawal shall expire after 14 days from the date of receipt of the Goods. If the Buyer has ordered several Goods in one order, which are delivered separately, the period for exercising the right of withdrawal shall be from the date on which the Buyer or a third party other than the carrier designated by the Buyer has received the last Good. In the case of Goods delivered in several lots or instalments, the time limit for exercising the right of withdrawal shall be from the date on which the last lot or instalment of Goods is received by the Buyer or by a third party other than the carrier designated by the Buyer. For contracts for the regular delivery of Goods, the time limit for exercising the right of withdrawal shall be from the date on which the Buyer or a third party other than the carrier designated by the Buyer has received the first Goods. If the expiry date falls on an "official" public holiday, the right of withdrawal shall be exercisable up to and including the working day following the expiry date.
3. The 14-day right of withdrawal does not apply to foodstuffs, beverages or other goods intended for immediate household consumption. All claims for damaged/poor quality food products or non-conformity of the food products with the ones ordered will be dealt with on an individual basis. The right of withdrawal shall not apply if the Buyer is a legal entity.
If you have received a damaged/poor quality food item or if it is not as ordered, please inform us by sending a photograph of the damaged/non-conforming item to eveikals@brivaisvilnis.lv. This must be done within 72 hours of receipt of the goods.
4. In order to exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Contract by sending or delivering a written notice to that effect by completing a withdrawal form. The cancellation form shall be sent electronically to the following e-mail address: eveikals@brivaisvilnis.lv. Upon receipt of the Buyer's electronic notification, the Seller shall promptly send the Buyer an acknowledgement of receipt of the notification to the email address provided by the Buyer.
5. For the right of withdrawal to be complied with, it shall be sufficient if the Buyer submits or sends its notice of exercise of the right of withdrawal to the Seller before the expiry of the right of withdrawal.
6. The Seller shall be entitled to withhold reimbursement to the Buyer until the Seller has received the Goods or the Buyer has provided the Seller with proof that the Goods have been returned, whichever is the earlier.
7. The Buyer shall return or hand over the Goods to the Seller immediately, but not later than 7 (seven) days after submitting or sending to the Seller a cancellation form or notice of exercise of the right of cancellation, by returning them via Omniva, by hand delivery to the Seller's business or to a person authorised by the Seller to accept the Goods. The deadline will be deemed to have been met if the Buyer returns or sends the Goods to the Seller before the end of the 14 (fourteen) day period. The Buyer shall bear the cost of returning the Goods.
8. The Buyer shall be liable for any depreciation in the value of the Goods if the Goods are used for any purpose other than ascertaining the nature, characteristics and performance of the Goods during the exercise of the right of withdrawal. The Goods shall be used for the purpose of examination to the extent that it would be possible to do so in the shop.

Download the rejection letter form in PDF format

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